The question is this: Why did so few boatbuilders (compared with dealers) go out of business during the recession?
I recently got a boat delivered to me. It was a custom order that I was very pleased to have earned. In the current marketplace it was for a custom Bass Boat, a market we are just breaking into with one of the high level manufacturers. It had been ordered in the “official” 2008 model year and; [...]
For those of you, including myself, who remember Jackie Gleason, my favorite line of his was “How sweet it is.”
Customer Service is one of the biggest and most important issues facing our industry today. And here is the problem with that statement.