Archive for the 'Customer Service' Category

 

The real world of no model years for outboard motors and great customer service
Friday, August 1st, 2008

I recently got a boat delivered to me. It was a custom order that I was very pleased to have earned. In the current marketplace it was for a custom Bass Boat, a market we are just breaking into with one of the high level manufacturers. It had been ordered in the “official” 2008 model year and; therefore, was priced at 2008 pricing. (Read More…)

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Clearing up the confusion
Wednesday, July 30th, 2008

For those of you, including myself, who remember Jackie Gleason, my favorite line of his was “How sweet it is.” (Read More…)

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Customer Service
Tuesday, January 30th, 2007

Customer Service is one of the biggest and most important issues facing our industry today. And here is the problem with that statement. (Read More…)

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