A New Year’s Resolution I can keep
Thursday, December 29th, 2011
I suppose everyone begins the New Year by making a couple of resolutions. Doing it represents a fresh start in a new time. I’m all for that. But my track record, I admit, isn’t very good. (Read More…)
When customers are treated right, they stay
Tuesday, December 27th, 2011
It was nearly unanimous . . . virtually all of the more than 1,200 people surveyed said a great experience makes them more likely to buy more of a product or repeat a service, according to a study recently released by Ft. Lauderdale-based Spherion Staffing Services. (Read More…)
Christmas should remind us of boating’s best
Thursday, December 22nd, 2011
If nothing else, the Christmas season means trips to the mall and gifts galore. But the real gift of Christmas is the time spent with family and friends. Interestingly, when we speak of family and friends, it quickly reminds me of the true value we in the boating business provide to hundreds of thousands of our customers. But, I don’t mean the boat . . . rather, what the boat engenders. (Read More…)
Eight gifts during Hanukkah, please.
Tuesday, December 20th, 2011
The Jewish holiday of Hanukkah, also known as “Festival of Lights,” will begin tonight at sunset and be observed for eight days and nights. Specifically, the festival is marked by the lighting of the Menorah’s eight candles, one each night of the holiday progressing to eight on the final night. Many also observe this holiday by giving a gift, particularly to their children, on each of the nights. (Read More…)
Economy getting a bit rosier at year’s end
Thursday, December 15th, 2011
Tis the season . . . when we look for some good news. We don’t have to look far to see some in the economy as we approach the end of the year. (Read More…)
Unprecedented boating summit underway today
Tuesday, December 13th, 2011
It reads like a Who’s Who in boating . . . the list of the more than 150 attendees gathered for the opening of the “Recreational Boating Stakeholders Growth Summit” in Chicago today and tomorrow. (Read More…)
Rude employees mean loss of business
Thursday, December 8th, 2011
It seems logical that every employee would purpose to show respect and courtesy to customers. For any business, lack of politeness can actually detract from the bottom line. Moreover, it’s not just about respect for the customers. Surprisingly, it also involves employees being rude to fellow employees. (Read More…)
What to do for employees at Christmas?
Tuesday, December 6th, 2011
Ho, Ho, Ho – Tis a season of joy. But, it can also be a perplexing time for business owners and managers when faced with the question of what to give employees for the holidays? Likely, every boss wants to do something to recognize and reward employees who have been loyal and worked hard to keep the dealership going during an unquestionably difficult year. As a group, you’re still here – truly something worth recognition, given the number of dealerships that are not. Sill, what to do? (Read More…)
Caught between a rock and who knows what!
Thursday, December 1st, 2011
Are you as confused as I am? I’m honestly not sure if I’m for or against the idea Congress is kicking around – the idea of continuing the temporary reduction in payroll taxes that expires at the end of the year. (Read More…)
Apple polishing: Good for business!
Tuesday, November 29th, 2011
When it comes to retailing, no stores compare to the success of Apple’s stores. “No wonder – look at Apple’s great products,” you say? Certainly having the iPod, iPad and iPhone are an advantage. But there’s a lot more we can take away from Apple’s success. (Read More…)