I had to call my bank the other day to resolve a problem I thought would be quick and easy. When I finally got a human, my expectations for fast resolution started downhill.
No, I don’t mean literally. But three experiences in the last few days have made me, as a customer, 1) feel good, 2) feel recognized and 3) makes me want to be a customer in the future. Here they are.
Most show managers will admit that when exhibit space is selling out, allocating good floor space to non-revenue-producing educational displays isn’t easy. NMMA vice president Cathy Rick-Joule knows that feeling. Still, she insists on earmarked high-traffic space for an “Affordability Pavilion” that she believes sends a necessary message to potential new boaters.
Starting today, Miami is the center of the world’s boating universe. The Progressive Miami International Boat Show & Strictly Sail covers three locations and the in-water Yacht & Brokerage Show runs alongside Collins Avenue for more than a mile.
Kudos to the National Marine Manufacturers Association for the creation of Boating United, a new grassroots advocacy platform that has real potential for increasing the influence of recreational boating in Washington.
It’s good news that the marine industry recently generated a whopping 1,600-plus comments in just two weeks supporting the Environmental Protection Agency’s proposal to stop any increase in the quantity of ethanol required to be blended in gasoline for 2014.
Every time I take one of our vehicles in for service at Crown Automotive Group, I receive a customer survey in my email about 48 hours later. I used to just delete those emails, but now I usually complete them, especially if I’m offered a discount coupon for my next service as a thanks for […]
This simply can’t be ignored. A whopping 80 percent of today’s shoppers are researching their major purchases online. The question is: Does your website bring them into your store? If the answer is “no” or “not enough,” here’s some real help.
The battle over corn ethanol in our fuel rages on. And if you haven’t fired a shot, today is your day because tomorrow will be too late.
Can the ukulele and a boat have anything in common? Probably more than you’d first think.
Arguably, the markets hit most severely by the economic collapse of 2008 could be found in the Rust Belt capitols of Cleveland and Detroit. So when we can see clear signs those markets are recovering, it sends good vibes everywhere as we move into the heart of our winter boat show season.
“There’s an interest charge on my credit card statement that I don’t believe should be there,” I told the Bank of America customer service rep after going through phone hell to reach a live person. After looking at my account, she gave me an explanation that didn’t make much sense. So I walked her through […]
I’ll admit that I’ve had serious doubts that the Recreational Boating Leadership Council would deliver much to the industry’s future growth. And I haven’t been the only one thinking that way. But I’ve got to admit I’ve been wrong.
Have you heard about “It’s My Boat” radio podcasts? They haven’t been around long, but they’re already worth putting into your “favorites” file.
You might never fish in the Atlantic Ocean or the Gulf of Mexico, but if you’re a dealer selling fishing boats anywhere, or you just love to fish, it’s important you stand with fishermen everywhere when they’re fighting back proposals that will hurt recreational angling.
From New York to Los Angeles, Seattle to Miami, the all-important winter season is expected to see more than 1.5 million people come through the gates of major boat shows. After all, shows are the only venues that let buyers both climb aboard and compare their boat options — from price to brand to model […]
The announcement yesterday by the National Marine Manufacturers Association that 2013 has seen the industry continue its post-recession climb with an estimated 5 percent increase in new powerboat retail sales is good news. Or is it? As I see it, this shouldn’t make any of us happy, particularly if we compare it to the much […]
It’s Christmas time and gifts are on our mind. My wife, Kay, and I always laugh when we recall the great presents that, through the years, I’ve placed under the tree especially for her.
After heading a marine trade association for 34 years, I could describe the value of membership to any dealer who’d ask. But actions speak much louder than words and there is no better example of the value of membership in a state or local trade group than to look at the Marine Trades Association of […]
As an industry, we’re putting serious emphasis on attracting the growing Hispanic market and we definitely need to be there. But the results of a recent Nielsen survey make a compelling case to also go after Asian-Americans as customers.
Anticipation is running high for today’s meeting of the Recreational Boating Leadership Council in Chicago. The council is an important element in the broader unified movement to grow boating in America.
It’s crossword puzzle time: Clue: Three words, 21 letters for an unmitigated disaster. Answer: Renewable fuel standard.
Cyber Monday was a day IBM Digital Analytics Benchmark says was the biggest e-commerce day in history. Ironically, it was also a day on which proponents for congressional passage of the Marketplace Fairness Act of 2013 might have gotten a boost from the U.S. Supreme Court, which announced its refusal to take up a challenge […]
We talk a lot these days about good customer service. After all, improving it is a key component in our Grow Boating initiative. But thinking our customer service is good doesn’t make it so.
With the industry’s final fall in-water boat show, the St. Petersburg Power & Sailboat Show, set to open next week, attention is already sharply focused on the winter show circuit that will kick off in January, and the expectations are justifiably high.
If you’re looking for evidence that our industry is on a growth curve, it was confirmed at the 42nd annual meeting of the National Marine Trades Council last weekend in Orlando.
The Advisory Council of Marine Associations and the National Marine Trades Council both tapped new leaders during their annual meetings last weekend in Orlando.
Retailers, marine trade association executives, lobbyists and others will all converge on the Florida’s “fantasyland” — Orlando — starting this weekend for a series of annual industry meetings.
Give us your opinion: There’s general agreement in our industry that boating education for our customers is good for them and, therefore, good for our business. Education breeds confidence and confident skippers use their boats more and are more committed to the sport for the long haul. Your opinion today will help. Here’s the background:
If you don’t think good fishing can be attacked at virtually any moment, think again. Moreover, it can come from an unexpected source in the form of a county judge.
“I have a coupon for 10 percent off, so we better shop there today,” my wife frequently tells me.
It’s a good-news Halloween so here’s some “candy” for the day:
For those of us in boating and fishing, New Orleans is a center of activity this week. As you read this, both the Sport Fishing & Boating Partnership Council and the Gulf of Mexico Fishery Management Council are holding separate multiday meetings in the Big Easy.
Barb Hansen manages Southwest Florida Yachts Charters and pens an enjoyable monthly customer newsletter called “View From The Marina.” This month, in her often humorous style, she hits a subject that genuinely touches us all these days and, thus, merits some serious consideration. Here’s her view of the oft-dreaded automated voice phone systems:
Kudos to the Florida Yacht Brokers Association, first for pushing positive legislation and, second, for taking time to show that it works as predicted.
In this final blog encouraging you to develop a strategic Christmas sales plan, it all comes down to communication with your customers. That assumes, of course, you’ve fine-tuned your timing, deals and delivery.
As I indicated in this blog last Thursday, if you’re expecting to capture some consumer Christmas spending, now is the time to craft your strategic Christmas sales plan. And, as promised, here are some ideas that could help you arrive at a plan that will work in your dealership.
I entered Lowe’s Wednesday to pick up a few items and right in my face were rows of lighted Christmas trees, inflatable Santas, big candy canes, piles of green wreaths — you name it.
Are retailers that accept debit cards being charged unreasonable swipe fees? Should the firms handling these “interchange” fees (the amount banks charge retailers) be required to refund money to retailers? In the case of a customers using a credit card, is it illegal for retailers to add a processing fee to the credit card charge? […]
Just call us Regulation Nation.
Reagan Haynes’ report in Trade Only Today on Sept. 25 on the threatened lawsuit against the Environmental Protection Agency by the Sierra Club and California Communities Against Toxics is a stark reminder that we badly need regulatory reform.
In case you haven’t been following it, thus far every fall show has seen an increase in attendance and better sales reports, clear indication consumers are coming back to what remains the industry’s single most effective medium for putting products in front of thousands of prospects.
Kudos to California boaters on winning a major victory to keep the funds in the Harbor and Watercraft Revolving Fund from being pirated away for non-boating uses. The win reminds dealers of the importance of membership in both your local marine trade association and in the Marine Retailers Association of the Americas and to be […]
At the International BoatBuilders’ Exhibition & Conference this week, the Marine Marketers of America presented their Exhibitor Video Awards for the year’s best product and company videos. And while those videos are truly professional-grade, video use is not just for the big guys. Budget-conscious dealers can easily make videos a part of their content marketing […]
If you’re encouraged by the increased attendance at fall boat shows and want to lock up your discount to the Marine Dealer Conference & Expo, read on.
The House Natural Resources Committee held an oversight hearing Wednesday on the Magnuson-Stevens Fisheries Conservation and Management Act, which is up for reauthorization this year. It’s a law that has caused angst among saltwater anglers and boaters nationwide.
If the Tampa Boat Show was struggling after the 2008 financial collapse, you’d never know it after last weekend’s robust show. Show manager Larry Berryman has succeeded in rebuilding the event into the market’s top show and the public responded accordingly.
Provisions and rules under Obamacare that could impact marine dealers and employees continue to be uncovered. For example, we know dealers with less than 50 employees are not required to offer health insurance under the Affordable Care Act.
Last week I reported on the success of the industry’s first major fall in-water show at Michigan City, Ind., and, in particular, the sales increase reported by B&E Marine’s Rod Bensz. Here’s some more on how Bensz generated excitement in his exhibit that paid off in sales.
There’s good news for boating in that more than 45,000 lapsed boaters in 19 states returned to boating and reregistered their boats in 2013, according to the Recreational Boating and Fishing Foundation.